FAQ

Frequently Asked Questions

Got questions? We've got answers! Check our frequently asked questions. If you need more info, our team is here 24/7. Reach out anytime!

Cashier FAQ

Deposit FAQ

Withdrawal FAQ

Technical FAQ

User Account FAQ

Promotions FAQ

Support FAQ

Cashier - FAQ

Are my transactions secure?

Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date.

Why can't I access the cashier?

Contact Customer Support for assistance with any cashier access issues.

Deposit - FAQ

How do I make a deposit?

If you wish to make a deposit click on the "Cashier" button in the casino client. You have several deposit methods to choose from. You can find more detailed descriptions of the available payment methods on our

What deposit methods do you offer?

We offer the following options for deposits: Credit Card, Litecoin, Bitcoin and Eco Card

Is using a Credit Card safe?

Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date. Rest assured, your credit card transaction will be completely secure.

What is the minimum amount of casino chips I need to purchase to play?

In order to play for Real money at our casino, you must make a minimum purchase of $25 in casino chips.

Can I review my past deposits and withdrawals?

Yes, log into your account and go to the 'My Account' section to view your transaction history.

What should I do if my credit card deposit is declined?

Deposit issues can be quite exasperating, so we have created this list to tackle the most frequent problems players encounter.

Try Again: We have multiple processors at your disposal. If your initial attempt is declined, our system will identify an alternative for your next try. Make a few attempts with the same card before you try another card.

Try a Different Card: If you’re encountering issues with your Visa, switch to a MasterCard, or vice versa. If your attempts with a pre-paid or gift card are getting denied, consider using a card issued by your bank.

Try a Different Amount: Some of our payment processors can handle deposits as low as $25, while others require a minimum of $35. Trying a different amount might provide you with more processing options.

Note on Billing Amounts: Please be aware that you may be billed slightly more than the deposit amount due to third-party processing fees. For instance, if you have $50 remaining on your pre-paid card, you might encounter difficulties depositing the full $50. We recommend attempting a $45 deposit instead. These additional charges, while inconvenient, are beyond our control. However, we are happy to compensate you for these extra costs. Please contact our support team for assistance.

Avoid Rapid Attempts: Our automated systems may temporarily restrict your account if you make too many attempts in quick succession. If this occurs, the system will reset within one hour. Alternatively, you can contact support for assistance.

Consider an Alternative Method: If you encounter deposit issues with your card, trying a different deposit method may resolve the problem. We offer a variety of deposit options tailored to your location. An effective option is Bitcoin. Simply open a wallet with Coinbase, fund it with your card, and you can easily transfer funds to and from the casino. Should you require any assistance, please contact our support team, and we will gladly guide you through the process.

Verify Your Account: If you are new to Sloto'Cash, verifying your account can provide access to additional processing options. Please submit to our Security Department the following documents to verify your account: Copy of your photo ID and recent Utility Bill.

 

[Sloto’Cash]
Ensure Your Personal Details Are Accurate: To verify the information we have on file, go to the MY PROFILE section in our lobby. Confirm that these details match the information held by your bank. Our secure processors will verify that all details are consistent before approving any card deposits.


What should I do if my deposit hasn't appeared in my account?

Log out and back in, wait ten minutes, or contact support if the funds don't appear.

Withdrawal - FAQ

How do I make a withdrawal?

To withdraw your winnings, go to the "cashier" section and follow the user-friendly instructions. The withdrawal methods we currently offer are: Bank Wire, Courier Check, Bitcoin and Eco Payz

Can I withdraw my bonus?

You can cash out all deposit bonuses! For free no deposit bonuses, the maximum cashout is 5x the bonus amount unless stated otherwise. Be sure to meet the wagering requirements before you cash out.

Are there any withdrawal limits?

Yes, limits depend on the banking method. Check the Banking page or contact support.

Can I withdraw funds if I haven't completed the playthrough requirements?

No, you must meet playthrough (wagering) requirements to withdraw funds.

Technical - FAQ

How do I start playing?

Simply click on SIGN-UP and fill out the registration form.

How long does the registration take?

You can create your account within a couple of minutes. Make sure to add accurate personal and address information as you will need to verify it for your first withdrawal.

Do I need to download an app or software?

There is currently no app or software required to enjoy Sloto'Cash. However, we suggest you add quick access to your phone's home screen or desktop for your computer.

Where is my login information?

Once you have completed your registration. You will receive a confirmation email with your login info. Make sure to keep this information safe. You can always recover it by using the forgot password feature.

How do I register an account at Sloto'Cash?

All you have to do is click on SIGN-UP and enter a few details, and your registration is complete. You will then receive a confirmation email with your unique account details. You can start playing at the casino immediately.

How do I connect to Sloto'Cash?

Simply visit www.slotocash.im and enter your login information. We suggest you add quick access to your phone's home screen or desktop for your computer.

What happens if I suddenly get disconnected from the Internet while I'm placing a bet?

If you suddenly are disconnected from the Internet while placing a bet, our system will take note of this. When you reconnect to the casino you will find yourself at the same spot you left off on.

How is the outcome of games generated?

We use a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both Real money and Fun mode games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.

Can I play at your Casino if I have a Mac computer?

Sure you can. It won't make a difference if you choose to play from a Mac or Windows device.

Account Section

I have already signed up at Sloto'Cash, but I forgot my username and/or password.

Simply contact our customer support 24 hours a day, 7 days a week. You may contact support via Live Chat, e-mail or telephone and you will be provided with the accounts details you require. For security purposes, you will have to provide some personal information. Please visit our support page for contact information.

Promotions FAQ

Why do certain table limits change when I receive a bonus?

You will find that certain table limits change once you have received a bonus. These limits are changed in order to prevent promotional abuse. This allows us to offer more lucrative promotions to our players.

When will they return to the regular limits?

The table limits will return to normal once you have initiated a successful withdrawal or your real money balance has less than one credit remaining, whichever comes first.

How do I receive a promotion?

To claim a deposit bonus, choose the bonus you want to claim from our promotions pages and then visit the Redeem Coupon screen in the cashier. Enter the coupon code, click the Redeem button and then click on the Deposit tab to make your deposit. As soon as your deposit is completed the funds and the bonus will be credited instantly.

Can I play with multiple bonuses?

You may play with only one bonus in your account at a time. Successive bonuses may be claimed once a successful withdrawal has been initiated or your real money balance has less than one credit remaining.

How do I remove a bonus from my account?

Once you have activated the bonus by making a deposit it cannot be removed from your account. However, if you have not yet deposited you may cancel the promotion by clicking on "Cancel Coupon" at "Coupon Details" section in your cashier.

What are COMP points and how do I accumulate them?

The Sloto'Cash Casino has a very unique COMP program, which enables each member of the casino to accumulate COMP Points automatically while playing. All you have to do is wager at Sloto'Cash Casino. For every $1 you wager, you will earn a specific amount of Sloto Points depending on the game you have chosen and your VIP Status. When you reach 100 Comp Points you can convert your Sloto Points to real money! 100 Comp Points converts into $1 real money.

Support FAQ

How can I contact support?

You can contact our support in numerous ways. If you wish to view all our support options, please visit the support page.

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